Assign escalation authority: Which mitigation is most urgent? | AIGP
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Assign escalation authority: Which mitigation is most urgent?

AIGP Understanding the Foundations of AI Governance Hard

Active unsafe behavior requires an authorized alternate who can escalate and pause operations when normal decision-makers are unavailable.

The question

A customer-service chatbot begins generating unsafe account instructions. The product team can disable it but fears service disruption; compliance has identified the risk but lacks authority to pause operations. Executives are unavailable, and the incident procedure names no alternate decision-maker. Which mitigation is most urgent?

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  1. Increase chatbot testing
    Testing may identify causes, but it does not provide immediate authority to contain unsafe instructions during the incident.
  2. Schedule executive review
    A scheduled review may support later governance, but it leaves current unsafe operations without an authorized interim decision.
  3. Assign escalation authority ✓
    A designated alternate must have authority to pause or constrain the chatbot while executives are unavailable and harm is possible.
  4. Require product-team approval
    Product approval preserves the existing conflict and does not empower compliance or an alternate to act promptly.
The trap
For active harm and unavailable leaders, prioritize explicit interim authority to pause, constrain, escalate, or invoke fallback operations.

How to remember it

Active unsafe behavior requires an authorized alternate who can escalate and pause operations when normal decision-makers are unavailable.

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