Assign explicit escalation authority for exceptions | AIGP
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Assign explicit escalation authority for exceptions: What governance distinction is decisive?

AIGP Understanding the Foundations of AI Governance Hard

Risk tolerance requires explicit authority to escalate exceptions.

The question

A travel-support company permits an AI assistant to recommend compensation for disrupted trips. Written thresholds define the errors management will tolerate, but agents lack authority to route severe or out-of-tolerance cases. What governance distinction is decisive?

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  1. Assign explicit escalation authority for exceptions. ✓
    The decisive gap is a defined authority and route for cases outside tolerance or involving severe consequences.
  2. Let response speed determine exception handling.
    Speed is an operational objective, not a sufficient basis for deciding how unacceptable or severe cases are governed.
  3. Use the thresholds to approve routine cases.
    Thresholds can guide routine decisions, but they do not resolve the missing authority for severe or exceptional cases.
  4. Allow agents to decide exceptions informally.
    Informal discretion does not provide consistent authority, accountability, or a reliable escalation mechanism.
The trap
When limits are documented, look for who can intervene when those limits are exceeded.

How to remember it

Risk tolerance requires explicit authority to escalate exceptions.

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