Give executives operational facts and planners decision: Which communication approach best serves both
Tailor information by audience: operational facts for executives and decision reasoning for planners.
The question
A retailer’s demand-planning system recommends inventory levels. Executives need a concise account of what the system did this quarter, while planners need to understand why a particular product’s recommendation changed. Which communication approach best serves both audiences?
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- Give executives operational facts and planners decision reasoning. ✓Executives receive transparency about what happened, while planners receive explainability about how the recommendation changed.
- Give executives model architecture and planners system logs.Architecture does not summarize quarterly events, and raw logs do not necessarily explain a product-specific recommendation change.
- Give executives contextual meanings and planners aggregate outcomes.These choices do not directly provide executives operational facts or planners reasoning about the individual recommendation.
- Give both audiences the same general performance summary.A shared summary may inform broadly but does not provide planners the decision reasoning they specifically require.
The trap
Separate the requested audience outcome before choosing the governance communication. How to remember it
Tailor information by audience: operational facts for executives and decision reasoning for planners.
How many of these would you get right?
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