The model and its connected sociotechnical context: What boundary should the governance review use?
Governance should cover the model and the connected sociotechnical system affecting its operation and effects.
The question
A logistics company deploys a routing model that predicts delivery times. Dispatchers may override routes, while driver availability, warehouse practices, map updates, and incentive rules also affect results. What boundary should the governance review use?
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- Dispatcher decisions and override procedures only.Human use matters, but reviewing it without the model, data, maps, staffing, and warehouse processes leaves the system boundary incomplete.
- The routing model plus warehouse operations, excluding staffing and maps.Warehouse operations are relevant, but staffing and map data also affect predictions and outcomes and cannot be excluded on these facts.
- The model and its connected sociotechnical context. ✓The governed system includes the model, data, people, processes, overrides, and surrounding conditions that shape operation and consequences.
- The model’s algorithm and validation metrics only.Those are important, but excluding operational practices, human use, data, and incentives omits material sources of behavior and harm.
The trap
Include people, processes, data, and context that materially affect operation or consequences. How to remember it
Governance should cover the model and the connected sociotechnical system affecting its operation and effects.
How many of these would you get right?
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