Record individual and group impacts separately | AIGP
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Record individual and group impacts separately: Which distinction should reviewers record?

AIGP Understanding the Foundations of AI Governance Medium

An isolated delay affects an individual; a systematic language-community pattern indicates group harm.

The question

A customer-service model routes complaints. It sometimes delays one customer’s case, while a recurring configuration systematically sends complaints from a language community to a lower-priority queue. Which distinction should reviewers record?

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  1. Escalate the issue only after documented financial loss.
    Unequal access or delayed service can be harmful without documented monetary loss, so financial injury is not a prerequisite for review.
  2. Classify every delayed complaint as an individual impact only.
    Each complaint affects an individual, but a repeated pattern affecting a language community also constitutes group-level impact.
  3. Record individual and group impacts separately. ✓
    The isolated delay concerns an individual; the recurring language-community pattern concerns group harm. Recording both levels preserves the relevant scope.
  4. Treat the language pattern as a service-quality metric only.
    The pattern may be measured as service quality, but that does not capture its potential unequal group impact.
The trap
Look for repeated, patterned effects affecting a category or community rather than one person alone.

How to remember it

An isolated delay affects an individual; a systematic language-community pattern indicates group harm.

How many of these would you get right?

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