Require formal change approval: Which workflow distinction | AIGP
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Require formal change approval: Which workflow distinction is decisive?

AIGP Understanding the Foundations of AI Governance Medium

A material model change requires documented review and approval before deployment, not only vendor metrics or later monitoring.

The question

A customer-service team plans to replace its response model with a vendor’s updated version. The vendor reports improved average accuracy, but the update changes escalation behavior and affects the same customer population. Which workflow distinction is decisive?

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  1. Require formal change approval. ✓
    A material model change affecting escalation and customers requires documented review, authority, evidence, and deployment decision before release.
  2. Deploy after confirming the vendor’s average accuracy improvement.
    Average accuracy does not address changed escalation behavior, subgroup effects, operational risks, or required oversight controls.
  3. Ask frontline agents to compare a sample of responses informally.
    Informal sampling may provide useful input, but it lacks defined authority, evidence standards, and documented approval for material change.
  4. Update the model inventory after deployment and monitor complaints.
    Inventory and complaint monitoring are useful, but post-deployment actions do not replace pre-deployment change review and approval.
The trap
Treat changed outputs or escalation pathways as governance-relevant changes even when aggregate accuracy improves.

How to remember it

A material model change requires documented review and approval before deployment, not only vendor metrics or later monitoring.

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