A responsibility matrix assigning development: Before approval, which evidence best clarifies accountability
A responsibility matrix maps distinct developer and deploying-organization duties across the lifecycle.
The question
A travel-support vendor develops a chatbot. The travel company configures it, deploys it to customers, and handles customer escalation. Before approval, which evidence best clarifies accountability across those activities?
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- A test report showing chatbot accuracy on representative travel questions.Testing informs performance assessment but does not identify who owns configuration, deployment, or escalation decisions.
- A contract that assigns support-ticket handling, incident notification, monitoring, and service-level duties to the vendor.These terms may allocate important vendor services but still do not comprehensively map the company’s configuration, deployment, and customer-escalation duties.
- A responsibility matrix assigning development, configuration, deployment, and customer escalation. ✓The matrix distinguishes the vendor’s development role from the travel company’s deployment and customer-facing oversight roles.
- The vendor’s development log.The log documents development work but does not assign the company’s configuration, deployment, or customer-escalation responsibilities.
The trap
Map responsibilities to actual lifecycle activities instead of inferring accountability from who built the system. How to remember it
A responsibility matrix maps distinct developer and deploying-organization duties across the lifecycle.
How many of these would you get right?
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