Scenario-based assessments measuring override: Which evidence | AIGP
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Scenario-based assessments measuring override: Which evidence should drive the decision?

AIGP Understanding the Foundations of AI Governance Hard

Effectiveness requires demonstrated performance of oversight tasks, not attendance, satisfaction, or a refresher schedule.

The question

A public-benefit agency trained caseworkers on an AI eligibility-support tool. Completion reached 98%, but testing shows many cannot identify when to override a recommendation or escalate an unresolved case. Leaders must demonstrate effective training, not merely participation, before continued use. Which evidence should drive the decision?

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  1. A refresher calendar requiring quarterly training attendance.
    Recurring attendance may reinforce awareness, but does not establish that participants can perform the required decisions.
  2. Completion reports showing nearly universal attendance.
    Attendance demonstrates exposure, but not whether caseworkers can recognize override and escalation conditions in practice.
  3. Positive learner surveys about training clarity and convenience.
    Satisfaction may indicate usability, but it does not demonstrate competence in consequential oversight actions.
  4. Scenario-based assessments measuring override and escalation performance. ✓
    Scenario assessments directly test whether staff can perform the oversight behaviors required for safe administrative use.
The trap
For operational competence, prefer observed performance or testing over attendance statistics.

How to remember it

Effectiveness requires demonstrated performance of oversight tasks, not attendance, satisfaction, or a refresher schedule.

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