Use the records for transparency and provide: Which distinction best guides the response?
Transparency describes what happened; explainability addresses how the particular recommendation was produced.
The question
An internal employee assistant’s dashboard records which answers it generated and when. A staff member asks why it recommended a particular leave-policy interpretation. Which distinction best guides the response?
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- Treat the event log as explainability because it records the assistant’s operation.An event log supports transparency, but it does not necessarily identify the basis or process behind an individual recommendation.
- Provide interpretability alone, limited to the practical meaning of the output.The question asks why the recommendation was made, not only what the recommendation means in the employee’s context.
- Rely on a general policy page to explain both the logged event and the individual recommendation.General documentation may describe system practices, but it cannot automatically explain the production of a particular recommendation.
- Use the records for transparency and provide an explanation of the recommendation. ✓The records disclose what happened, while the employee’s question seeks information about how this particular recommendation was produced.
The trap
“What happened?” points toward transparency; “how was it made?” points toward explainability. How to remember it
Transparency describes what happened; explainability addresses how the particular recommendation was produced.
How many of these would you get right?
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Every answer, right and wrong, comes with its own explanation.