Add harm monitoring and escalation alongside | AIGP
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Add harm monitoring and escalation alongside: Under the organization’s internal risk-management policy, which

AIGP Understanding How to Govern AI Deployment and Use Medium

Uptime describes availability, while rising harmful-response reports require impact monitoring, escalation, and reassessment.

The question

An internal employee-assistance AI meets its 99.9% uptime target, yet complaint severity and harmful-response reports are increasing. Under the organization’s internal risk-management policy, which interpretation is best?

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  1. Raise the uptime target and review the issue at the next scheduled audit.
    Higher availability and delayed review do not address the current evidence of harmful responses or provide timely risk treatment.
  2. Add harm monitoring and escalation alongside the availability metric. ✓
    The increasing harm reports require outcome monitoring, escalation, and reassessment while the existing availability measure remains in place.
  3. Suspend all use until an independent auditor validates every model behavior.
    The facts support targeted monitoring, escalation, mitigation, and reassessment; they do not require universal validation of every behavior before any continued use.
  4. Treat the uptime target as evidence that deployment remains acceptable.
    Uptime measures availability, not whether employee outcomes remain acceptable in light of increasing harmful-response reports.
The trap
Ask whether each metric measures system operation, user impact, or both; do not treat one as a proxy for another.

How to remember it

Uptime describes availability, while rising harmful-response reports require impact monitoring, escalation, and reassessment.

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