Escalate to authorized human review: What should happen next? | AIGP
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Escalate to authorized human review: What should happen next?

AIGP Understanding How to Govern AI Deployment and Use Medium

Use an authorized reviewer to consider omitted evidence and decide the contested case.

The question

A public-benefit eligibility tool recommends denial, but an applicant submits evidence the system did not retrieve. The reviewing employee has time, relevant case information, and authority to change the recommendation. What should happen next?

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  1. Accept the recommendation because the tool’s confidence exceeded its threshold.
    Confidence does not resolve omitted evidence, and a threshold cannot replace informed human review in a contested consequential case.
  2. Route the case to a technical team for model retraining before deciding.
    Technical investigation may be useful later, but delaying the individual decision ignores available evidence and immediate authorized review.
  3. Escalate to authorized human review. ✓
    Authorized review can consider omitted evidence, override the recommendation, and provide meaningful oversight for a consequential contested decision.
  4. Ask the applicant to resubmit identical evidence through the automated portal.
    Resubmission may repeat the retrieval failure and does not use the available authorized reviewer to address the contested recommendation.
The trap
For consequential disputes, ask whether the reviewer can access the evidence and actually change the outcome.

How to remember it

Use an authorized reviewer to consider omitted evidence and decide the contested case.

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