An external communication plan specifying target audiences: Which element should already be defined so the

Consistent outward messaging to users, regulators and media requires a pre-defined external communication plan.

The question

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1. An external communication plan specifying target audiences, approved spokespersons, channels and escalation triggers. ✓

   Correct: an external communication plan pre-defines who speaks, to whom, through which channels and when, enabling a consistent outward response.
2. An incident retrospective document capturing root-cause findings and corrective actions once the event has concluded.

   Plausible but wrong: a retrospective is produced after the fact for internal learning, not to govern outward communication during the event.
3. An internal RACI matrix assigning responsibility, accountability, consultation and information duties across the project team.

   Plausible but wrong: a RACI clarifies internal ownership but does not define how the organization speaks to external stakeholders.
4. A red-team testing schedule setting the cadence at which adversarial specialists probe the system for unsafe behavior.

   Plausible but wrong: a red-team schedule concerns proactive safety testing, not communication with affected external parties.

How to remember it

Consistent outward messaging to users, regulators and media requires a pre-defined external communication plan.

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