An issue-management process giving users a clear channel: To apply sound deployment governance, which control
A defined issue-management process gives users a channel to report and get resolution for problems, closing the gap.
The question
A logistics firm is rolling out an AI routing assistant, and during a readiness review it finds that operators have no defined way to flag when the tool gives a bad recommendation. To apply sound deployment governance, which control should the firm put in place before go-live?
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- An issue-management process giving users a clear channel to report problems that are then triaged, tracked, and resolved. ✓Correct because the objective names issue management as a deployment control, and a defined reporting-and-triage channel closes the identified gap.
- A quarterly newsletter highlighting the AI assistant's successful routing decisions and celebrating measurable efficiency gains for the team.Plausible as engagement, but promotional communication provides no mechanism for users to report and resolve problems.
- A one-time launch webinar demonstrating the assistant's features to operators on the first day it becomes available for use.Plausible as onboarding, but a single demo is not an ongoing channel to capture and manage emerging issues.
- A dashboard showing aggregate fuel savings so management can quantify the assistant's contribution to overall operating costs.Plausible as reporting, but a savings dashboard measures benefit and does not let operators surface bad recommendations.
The trap
Treating informational communications as a substitute for a functioning issue-reporting and resolution process. How to remember it
A defined issue-management process gives users a channel to report and get resolution for problems, closing the gap.
How many of these would you get right?
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