Maintain a structured incident log capturing the issue: Which documentation practice best meets this goal?
A structured incident log with cause, impact, remediation, and residual risk supports accountability and later regulatory review.
The question
After an AI system produces a flawed output that affects several customers, the governance team wants documentation that will support accountability and any later regulatory review. Which documentation practice best meets this goal?
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- Record only the incidents that resulted in confirmed financial loss, since issues without measurable monetary damage are not considered reportable under internal policy.Wrong because limiting records to confirmed financial-loss events omits harms and near-misses that governance and regulators expect documented.
- Keep informal notes in individual engineers' personal channels so the team can move quickly without the overhead of maintaining a centralized register.Plausible but wrong because scattered informal notes cannot support accountability or a coherent regulatory review.
- Document incidents only after regulators formally request them, to avoid creating records that could later be used against the organization in a dispute.Wrong because deferring documentation defeats accountability and typically breaches expected post-market monitoring practice.
- Maintain a structured incident log capturing the issue, affected users, root cause, remediation, and residual risk to support accountability and later review. ✓Correct because a complete, structured record supports both internal accountability and external regulatory review.
The trap
Narrowing incident documentation to only financial losses or deferring it to avoid creating a discoverable record. How to remember it
A structured incident log with cause, impact, remediation, and residual risk supports accountability and later regulatory review.
How many of these would you get right?
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Every answer, right and wrong, comes with its own explanation.
