Measure the current process: What should it establish first? | AIGP
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Measure the current process: What should it establish first?

AIGP Understanding How to Govern AI Deployment and Use Medium

Measure the existing workflow first so later AI performance and impact claims have a local comparison.

The question

A housing administrator plans to replace a manual application-sorting process with an AI triage tool. Before deployment, the team must determine whether processing time, error patterns, and applicant impacts improve relative to current practice. What should it establish first?

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  1. Measure the current process. ✓
    A baseline enables meaningful comparison of processing time, errors, and applicant impacts before claiming the replacement improves the workflow.
  2. Survey applicants after deployment only.
    Post-deployment feedback omits the pre-AI comparison needed to identify changes in performance and applicant impacts.
  3. Adopt the vendor’s benchmark results.
    Vendor benchmarks may not reflect this housing process, applicant population, or operational conditions, so they cannot replace local baseline evidence.
  4. Compare AI results with a different agency’s workflow.
    Another agency’s workflow may differ materially, making comparison less informative than measuring the organization’s own current process.
The trap
Before replacing a process, measure the existing process against the outcomes that matter.

How to remember it

Measure the existing workflow first so later AI performance and impact claims have a local comparison.

How many of these would you get right?

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More Understanding How to Govern AI Deployment and Use questions

Part of the Certsqill AIGP question bank · Understanding How to Govern AI Deployment and Use · Every answer, right and wrong, comes with its own explanation.