Monitor actual downstream use: Which conclusion is best | AIGP
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Monitor actual downstream use: Which conclusion is best supported?

AIGP Understanding How to Govern AI Deployment and Use Medium

Testing does not establish real-world use; copying into claim files supports monitoring downstream reliance and misuse.

The question

An insurance assistant performs well in testing, yet adjusters increasingly copy its summaries into claim files despite advisory-only guidance. Which conclusion is best supported?

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  1. Repeat the predeployment hallucination benchmark.
    Testing may assess unsupported outputs, but it does not reveal how adjusters actually repurpose summaries in claim decisions.
  2. Restrict summaries to adjusters who completed the original training.
    Training status does not establish whether summaries are copied into claim files or whether downstream use remains appropriate.
  3. Add a disclaimer stating summaries are advisory.
    A disclaimer may clarify intent, but observed copying requires evidence about actual use, controls, and decision consequences.
  4. Monitor actual downstream use. ✓
    Observed copying shows deployment behavior differs from intended use, so monitoring should examine downstream reliance and related misuse risks.
The trap
When behavior changes after deployment, investigate actual use and impacts rather than relying solely on benchmark results.

How to remember it

Testing does not establish real-world use; copying into claim files supports monitoring downstream reliance and misuse.

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