Run representative peak-demand tests covering abstention: Which action is necessary?
Restart requires representative behavior and capacity testing, residual-risk documentation, and recovery readiness.
The question
For this EU-deployed customer-service chatbot, applicable EU AI Act obligations and internal restart policy apply. The chatbot was suspended after unsupported refund explanations. The vendor corrected retrieval, but the organization has not tested abstention or human handoff under peak demand. The restart gate must address representative behavior, capacity, residual risk, and recovery. Which action is necessary?
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- Have supervisors test the revised script and ordinary-demand escalation.This addresses content and routine handoff but omits representative stress, residual-risk documentation, and recovery readiness.
- Sample more normal-load answers and obtain management sign-off.Normal-load accuracy and sign-off do not test abstention, peak-load handoff, residual risk, or rollback readiness.
- Run representative peak-demand tests covering abstention and handoff capacity, document residual risks, and verify rollback readiness before authorized restart. ✓This action addresses all four stated gate requirements: representative behavior, operational capacity, residual risk, and recovery.
- Accept the vendor’s written correction report.The report does not validate behavior, handoff capacity, residual risk, or recovery in this deployment.
The trap
Match restart criteria to the failure, workload, handoff, residual-risk, and recovery needs. How to remember it
Restart requires representative behavior and capacity testing, residual-risk documentation, and recovery readiness.
How many of these would you get right?
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Part of the Certsqill AIGP question bank · Understanding How to Govern AI Deployment and Use ·
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