Suspend the affected function and route applicants through: Which action most directly limits ongoing impact?
Suspend the unreliable function and use the safe manual fallback to contain harm while preserving service.
The question
A housing administration tool begins producing unreliable eligibility recommendations. The organization has confirmed the issue, documented it, assigned response authority, and preserved records. A manual eligibility process remains available and can serve applicants. Which action most directly limits ongoing impact?
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- Suspend the affected function and route applicants through the manual fallback. ✓Suspension stops unreliable recommendations, while the available manual process preserves service and reduces applicant impact.
- Collect additional examples while keeping recommendations active.Additional examples may support later improvement, but continued unreliable recommendations expose applicants while the known issue persists.
- Route difficult applications to a specialist review queue.Selective review may protect some cases, but unreliable recommendations can affect ordinary cases outside the chosen queue.
- Add a warning that recommendations may contain errors.A warning improves awareness, but it leaves the unreliable function operating and does not ensure safe alternative processing.
The trap
A functioning fallback enables suspension; do not leave a known unreliable decision function active merely because disclosure is possible. How to remember it
Suspend the unreliable function and use the safe manual fallback to contain harm while preserving service.
How many of these would you get right?
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