Suspend cancellation assistance and route those requests: Which response best distinguishes suspending the

Suspend the unreliable function and preserve service through a capable human fallback rather than shutting down unrelated support.

The question

Preparing for AIGP? Take the free 5-min readiness quiz →

1. Continue all assistant functions because existing monitoring and approval controls already provide adequate protection.

   Existing controls do not justify continued use of a function that is producing fabricated rules; the affected function needs suspension and a capable fallback.
2. Disable cancellation-rule responses.

   This removes the faulty output category but does not establish how customers will receive reliable cancellation assistance during suspension.
3. Suspend cancellation assistance and route those requests to trained human agents. ✓

   This stops the unreliable function while preserving service through competent staff with authority to resolve cancellation requests.
4. Keep the assistant active for unrelated travel questions after separating the cancellation workflow and monitoring it.

   Separating unaffected workflows may be appropriate, but this option does not clearly suspend and safely replace the affected cancellation service.

How to remember it

Suspend the unreliable function and preserve service through a capable human fallback rather than shutting down unrelated support.

More Understanding How to Govern AI Deployment and Use questions

• Notify responsible teams and assess affected outputs: Which communication decision best supports responsible →
• Reassess the updated version against the intended use: What decisive governance action is required before →
• Use interim proxy checks: Which monitoring approach best addresses both constraints? →
• All 424 Understanding How to Govern AI Deployment and Use questions →