Systematically document incidents: Which governance practice would best prevent this pattern of untracked
Recurring untracked failures are addressed by systematically documenting incidents, issues and risks within a post-market monitoring plan.
The question
After a deployed AI triage tool produced two harmful misclassifications, staff fixed each quietly and moved on, leaving no record of what happened or why. Which governance practice would best prevent this pattern of untracked failures?
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- Systematically document incidents, issues and risks and maintain a post-market monitoring plan for the tool ✓Recording each incident with its risk and folding it into post-market monitoring builds the institutional memory and trend visibility missing here.
- Renegotiate the deployment budget so extra engineers can be assigned to the tool's maintenance and monitoringMore staff may help fix issues but does nothing to capture, track or learn from the incidents themselves.
- Switch the tool from a cloud deployment to an on-premise deployment for tighter day-to-day operational controlChanging hosting location does not create the incident records or monitoring trail that the failure pattern requires.
- Add an explicit consent banner so users acknowledge that the tool relies on automated processingA consent notice addresses transparency to users but neither logs incidents nor supports ongoing risk tracking.
The trap
Solving the technical failure while ignoring that the governance gap is the absence of incident documentation. How to remember it
Recurring untracked failures are addressed by systematically documenting incidents, issues and risks within a post-market monitoring plan.
How many of these would you get right?
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