Test retrieval of current hours from the authoritative | AIGP
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Test retrieval of current hours from the authoritative: What evidence is needed for the hours requirement?

AIGP Understanding How to Govern AI Deployment and Use Easy

Fine-tuning can shape script behavior, but current clinic hours require testing retrieval from an authoritative schedule.

The question

A medical administration office, without clinical advice, wants an assistant to follow a new appointment-escalation script. The team fine-tunes the model on examples but also expects it to know current clinic hours. What evidence is needed for the hours requirement?

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  1. Evaluate whether fine-tuning improves script adherence.
    Fine-tuning evidence addresses behavior and script following, not whether the system knows current external clinic hours.
  2. Compare model size using a general factuality benchmark.
    General factuality scores do not establish access to the clinic’s current hours or reliable use of authoritative sources.
  3. Review additional training examples for appointment scenarios.
    More examples may improve script behavior but cannot ensure current hours are available or accurately represented.
  4. Test retrieval of current hours from the authoritative clinic schedule. ✓
    Current hours are external, changing facts; retrieval testing determines whether the assistant accesses and uses the authoritative schedule.
The trap
If the requirement concerns changing information, look for evidence of authoritative retrieval rather than more training examples.

How to remember it

Fine-tuning can shape script behavior, but current clinic hours require testing retrieval from an authoritative schedule.

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