An approved plan assigning monitors: Before handoff approval, which evidence is most important?
Require documented ownership, thresholds, escalation, fallback, and decommissioning authority before handoff.
The question
For an EU customer-service deployment subject to applicable EU AI Act obligations and the provider’s internal lifecycle policy, development has documented validation results, but no team has accepted responsibility for post-deployment monitoring, incident escalation, fallback, or decommissioning. Before handoff approval, which evidence is most important?
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- A named operations owner with monitoring duties and escalation authority.This improves accountability but remains incomplete without thresholds, fallback arrangements, and authority for decommissioning.
- A supplier support commitment covering incidents during the service term.Supplier support may assist with incidents, but it does not establish the provider’s internal monitoring, fallback, or retirement authority.
- An approved plan assigning monitors, thresholds, escalation, fallback, and retirement authority. ✓The plan demonstrates competent oversight and lifecycle management by defining who monitors, when intervention occurs, how service continues safely, and who can retire it.
- The final validation report from development.Validation informs readiness but does not assign operational responsibility or authority after handoff.
The trap
A handoff is incomplete when monitoring, escalation, fallback, and retirement authority remain unassigned. How to remember it
Require documented ownership, thresholds, escalation, fallback, and decommissioning authority before handoff.
How many of these would you get right?
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