Contain affected processing while investigating the cause | AIGP
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Contain affected processing while investigating the cause: What should the response team do first?

AIGP Understanding How to Govern AI Development Medium

Containment can precede root-cause completion, limiting affected processing while the team investigates and preserves evidence.

The question

An insurance claims model begins producing inconsistent outputs after a production integration change. The cause is unknown, but affected claims are still being processed. What should the response team do first?

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  1. Contain affected processing while investigating the cause. ✓
    Immediate containment limits potential impact while investigation proceeds, consistent with response and recovery practices under uncertainty.
  2. Continue processing while increasing dashboard frequency.
    More frequent observation may improve information, but it does not reduce exposure from outputs already suspected to be inconsistent.
  3. Complete root-cause analysis before changing operations.
    Waiting for causal certainty can prolong harm when the system is already producing potentially unreliable claims decisions.
  4. Replace the model immediately without preserving incident evidence.
    Replacement may be appropriate later, but discarding evidence impairs investigation and does not define a proportionate initial response.
The trap
When active harm is plausible and causation is uncertain, reduce exposure first while investigating.

How to remember it

Containment can precede root-cause completion, limiting affected processing while the team investigates and preserves evidence.

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