Document owner: Which control best resolves both constraints?
A documented responsibility arrangement must name the owner and clarify supplier maintenance and escalation duties.
The question
A retailer hands a demand-planning system to operations after development. Monitoring thresholds and acceptance tests exist, but no accountable post-handoff owner is named, and the supplier contract does not clarify who handles model maintenance or escalations. Which control best resolves both constraints?
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- Renew the supplier’s performance warranty.A warranty may allocate some commercial responsibility, but does not establish the retailer’s operational owner or detailed maintenance process.
- Document owner, maintenance duties, and escalation responsibilities. ✓A shared responsibility record addresses both absent accountability and unclear supplier duties, enabling monitoring, maintenance, and incident response.
- Transfer all maintenance decisions to the supplier under existing monitoring.Supplier-led maintenance may leave the deployer without accountable oversight and does not resolve unclear escalation authority or responsibilities.
- Assign operations an accountable system owner.An owner improves accountability, but alone leaves supplier maintenance and escalation responsibilities unclear after handoff.
The trap
When ownership and supplier duties are both unclear, seek one documented responsibility arrangement covering operations, maintenance, and escalation. How to remember it
A documented responsibility arrangement must name the owner and clarify supplier maintenance and escalation duties.
How many of these would you get right?
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