Limit deployment to FAQ drafting: Which handoff best respects | AIGP
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Limit deployment to FAQ drafting: Which handoff best respects the documented limitation and governance roles?

AIGP Understanding How to Govern AI Development Medium

The correct handoff keeps use within documented intent and assigns consequential decisions to authorized internal staff.

The question

A retailer uses a vendor’s customer-service model card stating the model is intended for FAQ drafting, not autonomous refunds. The product owner wants deployment, while the vendor retains model-development responsibility. Which handoff best respects the documented limitation and governance roles?

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  1. Transfer all deployment accountability to the vendor because its model card defines use.
    A model card informs limitations, but the deploying organization remains responsible for its own context, controls, monitoring, and decisions.
  2. Limit deployment to FAQ drafting, document the boundary, and assign staff escalation. ✓
    This follows the model card’s intended use, preserves human authority for refunds, and creates a documented operational handoff.
  3. Ask the vendor to improve refund accuracy before any internal review.
    This addresses model capability, but ignores the stated intended-use boundary and the product owner’s responsibility for deployment context.
  4. Deploy it for refunds after customer-service staff receive basic instructions.
    Training staff does not convert FAQ drafting into authorized refund decisions or establish competent oversight, validation, and escalation controls.
The trap
Ask who controls the use context and whether the proposed use fits the documented intended purpose.

How to remember it

The correct handoff keeps use within documented intent and assigns consequential decisions to authorized internal staff.

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More Understanding How to Govern AI Development questions

Part of the Certsqill AIGP question bank · Understanding How to Govern AI Development · Every answer, right and wrong, comes with its own explanation.