Adopt ISO/IEC 22989 concepts for consistent AI terminology | AIGP
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Adopt ISO/IEC 22989 concepts for consistent AI terminology: Which action best fits ISO/IEC 22989’s purpose?

AIGP Understanding How Laws, Standards and Frameworks Apply to AI Hard

ISO/IEC 22989 supports shared AI concepts and terminology; it does not certify products or replace impact assessment.

The question

A customer-service organization finds that product, compliance, and support teams use different meanings for “AI system,” “user,” and “human oversight.” No product certification or impact-assessment gap exists, and the immediate problem is inconsistent internal communication. Which action best fits ISO/IEC 22989’s purpose?

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  1. Commission a lifecycle impact assessment for all service interactions.
    Impact assessment may be useful elsewhere, but the stated gap is vocabulary inconsistency rather than unknown effects on people.
  2. Adopt ISO/IEC 22989 concepts for consistent AI terminology. ✓
    Using standardized concepts directly addresses inconsistent meanings and supports shared communication without turning terminology into certification.
  3. Certify the customer-service product under ISO/IEC 22989.
    ISO/IEC 22989 establishes concepts and terminology; it is not a product-certification scheme or conformity assessment.
  4. Create a statutory approval process for every automated response.
    A statutory approval process is not the purpose of ISO/IEC 22989 and would address authorization rather than shared terminology.
The trap
When the gap is inconsistent meaning, select terminology alignment—not product approval or impact analysis.

How to remember it

ISO/IEC 22989 supports shared AI concepts and terminology; it does not certify products or replace impact assessment.

How many of these would you get right?

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