Assess whether the retraining and refund function: Assuming EU AI Act duties apply, which approach best
A changed purpose and autonomous refund function require assessing whether modification alters provider responsibilities under the EU AI Act.
The question
A customer-service team retrains a vendor chatbot on company scripts and changes it from answering questions to autonomously approving refunds. Assuming EU AI Act duties apply, which approach best addresses possible substantial modification?
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- Treat all retraining as substantial modification requiring provider reclassification.Retraining alone does not establish substantial modification; the facts and resulting purpose or functionality must be evaluated.
- Classify the change only by measuring accuracy against the vendor baseline.Accuracy comparison may inform evaluation but cannot alone determine whether intended purpose or statutory responsibilities changed substantially.
- Assess whether the retraining and refund function substantially change purpose or responsibilities. ✓A changed intended purpose or substantial modification can affect provider responsibilities, so both the modification and resulting function require assessment.
- Keep the vendor’s original role allocation because retraining is internal.Internal retraining combined with a changed intended purpose may affect statutory responsibilities, even when the vendor supplied the base model.
The trap
Look beyond technical edits; ask whether purpose, capabilities, or statutory role materially changed. How to remember it
A changed purpose and autonomous refund function require assessing whether modification alters provider responsibilities under the EU AI Act.
How many of these would you get right?
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