Limited risk, so it is chiefly subject to transparency: Under the EU AI Act's risk-based pyramid, a
A routine chatbot is generally limited risk, subject mainly to Article 50 transparency duties so users know they are interacting with AI.
The question
Under the EU AI Act's risk-based pyramid, a customer-service chatbot that simply answers routine product questions generally falls into which category, and what does that category primarily require?
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- High risk, so it must meet the full obligations including risk management, data governance, technical documentation, human oversight, and a conformity assessment before it is placed on the market.Plausible because chatbots feel consequential, but a routine-Q&A chatbot is not an Annex III high-risk use, so the full high-risk regime does not automatically apply.
- Limited risk, so it is chiefly subject to transparency duties, such as ensuring users are informed that they are interacting with an AI system rather than a human agent. ✓Correct: conversational systems typically fall under limited risk, where Article 50 transparency obligations apply so users know they are dealing with AI.
- Unacceptable risk, so it is prohibited outright under Article 5 because interacting with an automated agent is treated as a manipulative practice that threatens users' fundamental rights.Almost right that Art. 5 bans certain practices, but a routine chatbot is not a prohibited manipulative technique, so it is not banned.
- Minimal risk, so it carries no obligations at all, meaning the provider need not tell users anything about the system and faces no transparency requirement whatsoever.Plausible but conversational AI attracts limited-risk transparency duties, so it is not treated as wholly obligation-free minimal risk.
The trap
Assuming any chatbot is either high-risk or fully unregulated, missing the limited-risk transparency tier. How to remember it
A routine chatbot is generally limited risk, subject mainly to Article 50 transparency duties so users know they are interacting with AI.
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