Dynamics 365 Customer Experience Analyst Associate (MB-280): retired in 2026
Microsoft retired the Dynamics 365 Customer Experience Analyst Associate certification, its exam MB-280 and the renewal assessment on 31 July 2026. The exam can no longer be taken and the certification can no longer be earned. If you already hold it, it stays on your Microsoft Learn transcript as active until it expires. Microsoft does not name a direct successor on its retirement pages.
- Certification
- Microsoft Certified: Dynamics 365 Customer Experience Analyst AssociateMicrosoft Learn certification page, checked 14 October 2026
- Status
- Retired — exam MB-280 retired on 31 July 2026, together with the renewal assessmentMicrosoft Learn study guide and exam retirement page, checked 14 October 2026
- Can it still be earned?
- No — the exam can no longer be takenMicrosoft Learn exam retirement page, checked 14 October 2026
- Existing holders
- Stays in Active Certifications on the transcript until it expires, then moves to HistoricalMicrosoft Learn credential retirement page, checked 14 October 2026
- Exam
- MB-280: Microsoft Dynamics 365 Customer Experience Analyst (proctored)Microsoft Learn study guide and certification page, checked 14 October 2026
- Passing score (while live)
- 700 or greaterMicrosoft Learn MB-280 study guide, checked 14 October 2026
- Level and roles
- Intermediate; Business Analyst, Functional ConsultantMicrosoft Learn certification page, checked 14 October 2026
- Last skills outline
- Skills measured as of 24 September 2025Microsoft Learn MB-280 study guide, checked 14 October 2026
- Successor
- Not named by Microsoft on its retirement pagesMicrosoft Learn certification and retirement pages, checked 14 October 2026
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Why you can trust these MB-280 questions
Is the MB-280 exam retired?
Yes. Microsoft’s MB-280 study guide carries the warning that the exam was retired on 31 July 2026 at 11:59 PM Central Standard Time. The certification page states that the certification and the renewal assessment are retired, and Microsoft’s retirement lists show both the exam and the Dynamics 365 Customer Experience Analyst Associate certification with the date 31 July 2026.
Microsoft is explicit about what that means: after the retirement date you cannot take the exam or earn the associated certification. There is no extension, no late booking and no route to earn this specific credential any more.
If you were halfway through preparing, the time is not wasted. The skills MB-280 measured — Dynamics 365 Sales, Dataverse and model-driven apps, Customer Insights — are the same skills you use on real projects, but they now have to be shown through a different credential.
Source: Microsoft Learn — Exam and assessment lab retirement. Checked 14 October 2026.
What happens to the Dynamics 365 Customer Experience Analyst cert if you already hold it?
Microsoft’s credential retirement page states that if you earned or renewed a certification before it was retired, it remains on your transcript in the Active Certifications section until it expires. Once it expires, it moves to the Historical Certifications section.
Renewal is no longer an option. The renewal assessment was retired together with the certification, and Microsoft’s retirement guidance notes that eligible holders could renew only before the retirement date. Plan for the date your current certification expires; after that it stays on your record as historical, not active.
Source: Microsoft Learn — Credential retirement. Checked 14 October 2026.
What was the Dynamics 365 Customer Experience Analyst Associate certification?
Microsoft classed it as an intermediate certification for business analysts and functional consultants. The candidate it described configures solutions using Microsoft Dynamics 365 customer experience apps and understands an organisation’s sales processes, the seller’s perspective, AI-driven features for seller efficiency and how marketing supports sales.
Microsoft expected proficiency in Dynamics 365 Sales and familiarity with Microsoft Dataverse, Power Apps, Power Automate cloud flows and Dynamics 365 Customer Insights – Journeys and – Data. The responsibilities it listed range from configuring standard and premium Sales features and managing the security model to extending functionality with Microsoft Power Platform.
Source: Microsoft Learn — Study guide for Exam MB-280. Checked 14 October 2026.
What was on the MB-280 exam?
The last skills outline, labelled “Skills measured as of September 24, 2025”, had four areas. The Dataverse and model-driven apps area carried the most weight, ahead of Dynamics 365 Sales itself, so MB-280 was never a pure sales exam:
- Implement Dynamics 365 Sales — 30–35%
- Configure and customize Dataverse and model-driven apps — 35–40%
- Demonstrate Dynamics 365 Customer Insights capabilities — 10–15%
- Extend and enhance Dynamics 365 Sales capabilities — 10–15%
Source: Microsoft Learn — Study guide for Exam MB-280. Checked 14 October 2026.
MB-280 exam format and passing score
While it was live, MB-280 was a proctored exam with a passing score of 700 or greater. Where the exam was not available in a candidate’s preferred language, Microsoft allowed a request for an additional 30 minutes.
The retired pages checked for this article do not state the number of questions, the exam length or the former exam fee, so this page gives none of them. Those details no longer matter for planning, since the exam cannot be booked.
Source: Microsoft Learn — Study guide for Exam MB-280. Checked 14 October 2026.
Is there a replacement for MB-280?
Microsoft’s retirement pages list MB-280 without a replacement, and the certification page links only to a general announcement about Microsoft’s new AI business credentials. Microsoft does not name a one-to-one successor for this certification on the pages checked for this article.
If you need a current credential for Dynamics 365 customer experience work, look at Microsoft Learn’s list of active certifications for business applications and compare each exam’s skills outline with the four MB-280 areas above. Choose by the work you do, not by the old exam code.
Source: Microsoft Learn — Dynamics 365 Customer Experience Analyst Associate. Checked 14 October 2026.
Should you still study the MB-280 material?
Studying for the exam itself no longer makes sense: there is nothing left to book. Studying the content still can. Dataverse configuration, model-driven apps, the Dynamics 365 Sales security model and Power Platform extensions are core skills for functional consultants regardless of which certification you aim for next.
Be careful with material advertised as MB-280 preparation after July 2026. It prepares you for an exam that no longer exists, and any “exam guaranteed” promise attached to it is meaningless.
Source: Microsoft Learn — Exam and assessment lab retirement. Checked 14 October 2026.
Was the Dynamics 365 Customer Experience Analyst cert worth it?
For people who earned it, it documents a skill set Microsoft itself described in detail: configuring Dynamics 365 Sales, Dataverse and model-driven apps, with Customer Insights on top. That remains true on your transcript until the certification expires.
For anyone who has not earned it, the question is settled by the retirement. Microsoft does not publish salary data for this credential, and this page quotes none from other sources.
Source: Microsoft Learn — Credential retirement. Checked 14 October 2026.
MB-280 practice questions
Because MB-280 is retired, practice questions for it only make sense as a skills check, not as exam preparation. If you use them that way, look for what matters on any exam: expert-developed questions and an explanation for every answer option.
Certsqill’s practice works the same way on every exam it covers: expert-developed questions, an explanation for each answer option, a readiness score per exam domain and a 7-day money-back guarantee. For a live Microsoft exam, that readiness score tells you which area still needs work before you book.
MB-280 questions people ask
Is the Dynamics 365 Customer Experience Analyst Associate cert retired?
Yes. Microsoft retired the certification, exam MB-280 and the renewal assessment on 31 July 2026. Source: Microsoft Learn, checked 14 October 2026.
Can I still take the MB-280 exam?
No. Microsoft states that after the retirement date the exam cannot be taken and the certification cannot be earned. Checked 14 October 2026.
What happens to my certification if I already have it?
It remains in Active Certifications on your Microsoft Learn transcript until it expires, then moves to Historical. Source: Microsoft Learn, checked 14 October 2026.
Can I renew the Dynamics 365 Customer Experience Analyst certification?
No. The renewal assessment was retired with the certification on 31 July 2026. Checked 14 October 2026.
What was the MB-280 passing score?
700 or greater. Source: Microsoft Learn MB-280 study guide, checked 14 October 2026.
What did the MB-280 exam cover?
Dynamics 365 Sales (30–35%), Dataverse and model-driven apps (35–40%), Customer Insights (10–15%) and extending Sales (10–15%). Source: Microsoft Learn, checked 14 October 2026.
What replaced MB-280?
Microsoft does not name a direct successor on its retirement pages, checked 14 October 2026. Compare active business applications certifications on Microsoft Learn.
What level was the certification?
Intermediate, for business analysts and functional consultants. Source: Microsoft Learn, checked 14 October 2026.
Where can I see whether my certification is still active?
On your Microsoft Learn transcript: it is listed under Active Certifications until it expires, then under Historical Certifications. Source: Microsoft Learn, checked 14 October 2026.
Does Microsoft publish salary data for this certification?
No. This page quotes no salary figures.
