Include an employee representative in governance: Which missing control most directly addresses that gap?
The missing control is participation by an affected employee representative, not another technical or executive review.
The question
An organization deploys an internal employee-assistance chatbot. Documented roles, executive sponsorship, resources, escalation, legal review, and technical testing are already complete. Employees can report errors, but no impacted-employee representative has participated in governance. Which missing control most directly addresses that gap?
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- Assign a second operational owner.A second owner may clarify accountability, but it does not represent the employees affected by the assistance system.
- Require quarterly executive performance reporting.Executive reporting supports oversight, but it does not create participation from the employees experiencing the chatbot’s effects.
- Include an employee representative in governance. ✓Including an affected-employee representative directly adds cross-functional and impacted-stakeholder participation to the existing governance structure.
- Add another technical validation review.Technical validation may improve performance evidence, but it does not supply affected employees’ perspective in governance decisions.
The trap
When other prerequisites are expressly satisfied, select the control that fills the named participation gap. How to remember it
The missing control is participation by an affected employee representative, not another technical or executive review.
How many of these would you get right?
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