Preserve evidence and escalate promptly: What should happen | AIGP
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Preserve evidence and escalate promptly: What should happen next?

AIGP Understanding the Foundations of AI Governance Medium

A material vendor outage requires evidence preservation and prompt governance escalation.

The question

In housing application administration, an AI intake service omits applicant status updates during a vendor outage. The operational owner records affected cases, and the company’s internal policy requires escalation of material service disruptions to the governance lead. What should happen next?

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  1. Preserve evidence and escalate promptly ✓
    Preserving case evidence and promptly notifying the governance lead supports coordinated response, recovery, and residual-risk decisions.
  2. Correct the cases and close the incident locally after service restoration
    Correction may be necessary, but local closure conflicts with the stated requirement to escalate a material vendor disruption.
  3. Notify affected applicants before preserving the incident record and escalating it
    Applicant communication may be considered, but this sequence omits the required evidence preservation and governance handoff.
  4. Wait for the vendor’s written root-cause report before notifying governance
    The report may inform later analysis, but waiting delays the required escalation and coordinated response.
The trap
Separate immediate operational containment from the required governance handoff for a material incident.

How to remember it

A material vendor outage requires evidence preservation and prompt governance escalation.

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