Training effectiveness is unproven despite high attendance: What does the evidence show?
High attendance does not establish competence when testing reveals failures to recognize and escalate routing risks.
The question
A medical-administration office uses AI to route records, without providing clinical advice. Ninety-eight percent of staff attended training, but a test shows many cannot identify unsafe routing or use escalation channels. What does the evidence show?
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- Attendance proves the training requirement was met.Attendance records participation but do not demonstrate competence to recognize problems or escalate them.
- Training effectiveness is unproven despite high attendance. ✓The test directly shows learners lack required recognition and escalation capabilities, outweighing attendance statistics.
- The office should repeat the same course unchanged.Repeating unchanged content may not address the demonstrated knowledge and escalation-performance gaps.
- The AI system should independently determine whether training succeeded.Training effectiveness requires human evaluation against role-relevant competence, not unexamined system judgment.
The trap
Prefer evidence of competent performance over completion statistics. How to remember it
High attendance does not establish competence when testing reveals failures to recognize and escalate routing risks.
How many of these would you get right?
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