Use realistic decision scenarios and assess coaching: Which evaluation best tests whether training is
Evaluate applied decisions and the capacity to reinforce them, not attendance alone.
The question
A media company records 98% attendance at a generative-AI workshop. Editors later approve fabricated quotations despite policy, and supervisors report too little time for coaching. Which evaluation best tests whether training is effective?
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- Review attendance records.Attendance shows exposure to training, not competent application or the ability to reinforce it.
- Require supervisors to certify policy comprehension after individual coaching sessions.Certification may document an assertion, but it does not directly demonstrate applied judgment and may be unreliable when supervisors lack time.
- Use realistic decision scenarios and assess coaching capacity. ✓Scenario performance tests applied judgment, while coaching capacity tests whether the organization can sustain correct practice.
- Repeat training for editors who made errors.Retraining is an intervention, not evidence that learning changed decisions or that coaching capacity is adequate.
The trap
When completion data conflicts with harmful behavior, test demonstrated performance and reinforcement capacity. How to remember it
Evaluate applied decisions and the capacity to reinforce them, not attendance alone.
How many of these would you get right?
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