Suspend field use: What decision best addresses the changed | AIGP
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Suspend field use: What decision best addresses the changed assumption and interacting risks?

AIGP Understanding How to Govern AI Deployment and Use Hard

The changed context and incomplete evidence justify suspending field use while validating controls and a safe fallback.

The question

An internal employee assistant was approved for office staff using current HR guidance and routine questions. It is now proposed for field technicians, who rely on it during urgent equipment work and receive newly added vendor documents. Early testing shows confident answers but incomplete evidence tracing. This is an EU deployment; applicable EU AI Act obligations apply, while NIST guidance informs internal controls. What decision best addresses the changed assumption and interacting risks?

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  1. Continue the existing office review process for field technicians.
    The original process assumed routine office questions and does not address urgent field decisions or new evidence sources.
  2. Require documented technician verification against vendor materials before every operational answer is used.
    Verification may help, but the scenario does not establish that technicians have sufficient time, source access, or authority during urgent work.
  3. Add an error disclaimer and require technicians to exercise judgment during urgent work.
    A disclaimer does not validate vendor content, establish feasible review, restrict permissions, or provide a reliable fallback.
  4. Suspend field use, retain office access, and validate sources, permissions, review capacity, and fallbacks. ✓
    Scoped suspension isolates the changed use while validation addresses unsupported outputs, third-party evidence, permissions, oversight, and safe continuity.
The trap
When context and consequences change together, isolate the affected function and test controls before resuming.

How to remember it

The changed context and incomplete evidence justify suspending field use while validating controls and a safe fallback.

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