Assess non-user effects: What should it add?
Assess non-user impacts and subgroup patterns, then define mitigation and escalation responses.
The question
A bank uses AI to extract invoice data. Employees operate the system, but suppliers and customers may experience payment delays when extraction errors occur. Suppliers range from small businesses to large firms, and current assessment measures employee productivity only. Governance must both characterize affected-party effects and determine how material harms will be addressed. What should it add?
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- Collect supplier and customer testimonialsTestimonials provide useful qualitative input, but they do not by themselves measure subgroup patterns or establish mitigation and escalation responses.
- Expand the invoice test sampleA larger sample can improve technical evidence, but it does not assess effects on suppliers and customers or determine responses to harm.
- Measure payment delays across affected groupsThis characterizes an important outcome and may reveal subgroup differences, but it does not determine how material harms will be mitigated or escalated.
- Assess non-user effects, subgroup patterns, and response measures ✓Governance should examine suppliers and customers, compare effects across supplier groups, and specify how material payment-delay harms will be mitigated or escalated.
The trap
Include downstream recipients and affected third parties, then connect findings to mitigation and escalation. How to remember it
Assess non-user impacts and subgroup patterns, then define mitigation and escalation responses.
How many of these would you get right?
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