Concrete, measurable success criteria and constraints tied: To define the business context and use case
Defining the use case requires translating a vague goal into measurable success criteria and constraints that give stakeholders a shared, testable target.
The question
A retailer wants an AI system to 'improve customer service' but stakeholders disagree on what that means, stalling the project. To define the business context and use case properly, what should the governance team establish first?
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- A finalized choice of model architecture and hosting platform so the engineering team can begin implementation without waiting for further alignment.Plausible because technical decisions must be made eventually, but locking architecture before the objective is defined risks building the wrong thing on an unclear goal.
- A complete labeled training dataset assembled from historical service transcripts so the model has sufficient examples to learn the desired behavior.Plausible because data is needed later, but gathering training data before agreeing on measurable success cannot resolve the stakeholders' disagreement about the goal.
- Concrete, measurable success criteria and constraints tied to the intended outcome so all stakeholders share one testable definition of success. ✓Correct because defining the use case requires translating a vague goal into measurable success criteria and constraints that give everyone a shared, testable target.
- A signed vendor contract for a customer-service AI platform so procurement can secure pricing before the project's budget window closes for the year.Plausible because procurement timing has practical pressure, but committing to a vendor before defining measurable success puts the cart before the use case.
The trap
Rushing into architecture, data collection, or vendor selection before the use case is defined with measurable success criteria. How to remember it
Defining the use case requires translating a vague goal into measurable success criteria and constraints that give stakeholders a shared, testable target.
How many of these would you get right?
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