Design an authorized human fallback: Which design control | AIGP
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Design an authorized human fallback: Which design control is missing?

AIGP Understanding How to Govern AI Development Medium

Design a competent, authorized human fallback for incorrect or disputed guidance.

The question

An employer plans an internal assistant for workplace procedures. Purpose, users, risks, evaluation, monitoring, and documentation are complete. All prerequisites except one are satisfied. The assistant may give incorrect guidance. Which design control is missing?

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  1. Display a general conversational disclaimer.
    A disclaimer may communicate limitations, but it does not establish an operational human fallback with authority to intervene.
  2. Require employees to verify every answer independently.
    Individual verification shifts responsibility to employees without designing an accountable fallback or escalation mechanism.
  3. Design an authorized human fallback. ✓
    A competent person needs authority, information, and a defined fallback path to handle incorrect guidance and consequential employee issues.
  4. Increase the assistant’s response volume.
    More responses increase availability but do not provide employees with a safe path when guidance is incorrect or contested.
The trap
Look for a real intervention path, not merely a disclaimer or nominal reviewer.

How to remember it

Design a competent, authorized human fallback for incorrect or disputed guidance.

How many of these would you get right?

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