Impact evidence from affected non-users and workflows: Before approval, which evidence would resolve
Non-users may experience material consequences, so evidence must examine their impacts and the workflows producing them.
The question
A public-benefit agency plans an eligibility-support tool used by caseworkers. Applicants are direct users of the service, but landlords and household members may experience effects when applications are delayed or flagged. Before approval, which evidence would resolve uncertainty about broader impact?
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- A policy memo describing the tool’s intended purpose.Purpose documentation establishes scope but does not reveal actual or foreseeable effects on people outside direct system use.
- Impact evidence from affected non-users and workflows. ✓Evidence from affected non-users and surrounding workflows tests impacts that applicant and caseworker evaluations may miss.
- A model accuracy report for submitted applications.Accuracy evidence does not reveal operational effects on people who are not system users but experience resulting delays or flags.
- Caseworker satisfaction survey results.Caseworker satisfaction describes direct users’ experience but does not assess effects on applicants, landlords, or household members.
The trap
Map downstream effects beyond operators and applicants; indirect exposure still belongs in contextual assessment. How to remember it
Non-users may experience material consequences, so evidence must examine their impacts and the workflows producing them.
How many of these would you get right?
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