Map dependencies before shutdown: What should it do first? | AIGP
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Map dependencies before shutdown: What should it do first?

AIGP Understanding How to Govern AI Development Medium

Map dependencies before shutdown, then preserve records, assign fallback ownership, and verify transition controls.

The question

A customer-service organization plans to retire a chatbot and replace it with scripted assistance. The chatbot feeds unresolved cases to a separate analytics queue, and some customers rely on its conversation history. Before shutdown, the organization must account for downstream workflows, records, fallback ownership, and transition controls. What should it do first?

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  1. Map dependencies before shutdown. ✓
    Dependency mapping identifies affected workflows, information needs, fallback responsibilities, and controls that must be addressed before decommissioning.
  2. Disable it after replacement testing.
    Replacement testing does not establish that the analytics queue, records, fallback process, and unresolved cases will remain supported.
  3. Export history and notify the service desk about retirement.
    Exporting records and notifying staff help continuity but do not identify all downstream dependencies or assign fallback ownership.
  4. Confirm unresolved-case handling, retention, fallback staffing, and analytics continuity.
    These are important checks, but treating them as a checklist without first mapping dependencies can miss other affected workflows or information uses.
The trap
For retirement, examine downstream workflows, records, fallback arrangements, and accountable ownership.

How to remember it

Map dependencies before shutdown, then preserve records, assign fallback ownership, and verify transition controls.

How many of these would you get right?

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