Triage and contain the incident: Which response best meets both the management and the documentation
Contain and manage the incident, report serious systemic-risk incidents to the AI Office without undue delay, and document root cause and corrective actions.
The question
A provider's general-purpose AI model, designated as posing systemic risk, produces an output that contributes to a real-world safety incident. The governance process requires that incidents, issues, and risks be managed and documented. Which response best meets both the management and the documentation obligations here?
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- Log the event internally and schedule a review at the next quarterly governance meeting, since batching incidents lets the board assess patterns more efficiently.Deferring a serious systemic-risk incident to a quarterly cycle breaches the duty to report without undue delay and delays containment.
- Issue a public apology and a marketing statement reaffirming the model's safety, since restoring stakeholder confidence is the priority when an incident becomes visible.A reassurance statement neither reports to the regulator nor documents root cause and corrective action, so it fails the core obligations.
- Delete the offending outputs and retrain quietly to remove the behavior, since eliminating the artifact resolves the risk without drawing regulatory attention.Quietly deleting evidence undermines documentation and evades the required incident reporting, worsening rather than managing the risk.
- Triage and contain the incident, report it to the AI Office without undue delay, and document the event, root cause, and corrective actions taken. ✓Systemic-risk GPAI providers must report serious incidents to the AI Office without undue delay, and managing plus documenting the event satisfies both duties.
The trap
Handling a serious systemic-risk incident as an internal or reputational matter instead of a timely, documented, reportable event. How to remember it
Contain and manage the incident, report serious systemic-risk incidents to the AI Office without undue delay, and document root cause and corrective actions.
How many of these would you get right?
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