A documented contextual map of users: What should they obtain first?
MAP should establish purpose, users, affected people, impacts, and foreseeable use beyond stated operating conditions.
The question
A logistics company wants approval for an AI scheduling system. Aggregate on-time delivery is strong, but reviewers lack evidence about affected workers, intended users, and foreseeable use outside stated operating conditions. What should they obtain first?
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- A resource allocation proposal for mitigation activities.Resource planning belongs to risk treatment, but the organization first lacks the contextual information needed to select treatments.
- A documented contextual map of users, impacts, and system limits. ✓MAP establishes intended purpose, users, affected people, potential impacts, and foreseeable use outside intended conditions.
- A larger aggregate delivery-performance benchmark.More aggregate performance data does not identify affected workers, contextual impacts, intended users, or system boundaries.
- A governance memo assigning final approval to operations leadership.Approval authority is important, but it cannot resolve missing information about users, affected people, impacts, and operating limits.
The trap
If the uncertainty concerns purpose, users, affected people, or limits, seek contextual mapping before selecting treatments. How to remember it
MAP should establish purpose, users, affected people, impacts, and foreseeable use beyond stated operating conditions.
How many of these would you get right?
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