Document approval confirming transcript provenance: Which missing control is most direct?
The direct control documents approval based on transcript provenance, appropriateness, and the specific evaluation purpose.
The question
A software-procurement team wants to use customer-support transcripts to evaluate an AI vendor. All other procurement and governance prerequisites are satisfied, but no one has approved this new use of the transcripts. Which missing control is most direct?
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- Approve the transcript use for the stated evaluation purpose.Approval is needed, but this wording does not require checking whether the data fits the intended population and purpose.
- Ask the vendor to certify that customer-support transcripts are suitable for evaluation.Vendor certification cannot replace the organization’s own approval and assessment of provenance, appropriateness, and intended use.
- Document approval confirming transcript provenance, appropriateness, and intended use. ✓This directly authorizes the proposed use while recording the data basis and suitability for that evaluation purpose.
- Collect additional transcripts to improve the evaluation sample size.More data may not improve fitness and does not authorize the proposed use or establish provenance and appropriateness.
The trap
Separate authorization from data quantity and supplier assurances; approval should be tied to provenance and the stated purpose. How to remember it
The direct control documents approval based on transcript provenance, appropriateness, and the specific evaluation purpose.
How many of these would you get right?
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