Reassess and obtain tiered approval for customer ranking | AIGP
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Reassess and obtain tiered approval for customer ranking: What should the team do before the new use?

AIGP Understanding the Foundations of AI Governance Medium

A move to customer screening changes purpose, population, and impact, requiring renewed tiered approval.

The question

A travel company approved an AI assistant for itinerary suggestions to employees. It now wants the assistant to rank customers for enhanced screening using booking history. Approval must be proportional to the changed impact and supported by evidence. What should the team do before the new use?

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  1. Continue under the earlier low-impact approval.
    The earlier approval covered employee itinerary suggestions, not consequential customer ranking, so it cannot govern the changed use.
  2. Conduct a usability review of the unchanged interface.
    Usability evidence does not assess the materially different customer-screening purpose, affected population, or consequences.
  3. Reassess and obtain tiered approval for customer ranking. ✓
    The changed purpose, affected population, and potential consequences require a new risk-tier decision supported by use-specific evidence.
  4. Rely on the supplier’s existing documentation.
    Supplier evidence must be assessed for the actual customer-screening use and cannot automatically establish suitability.
The trap
Reclassify a use when it moves toward consequential decisions or a materially different affected population.

How to remember it

A move to customer screening changes purpose, population, and impact, requiring renewed tiered approval.

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