Escalate the contested request to the authorized HR | AIGP
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Escalate the contested request to the authorized HR: What response best distinguishes escalation from routine

AIGP Understanding How to Govern AI Deployment and Use Easy

Escalate the contested recommendation to an authorized HR reviewer who can independently review and decide.

The question

An internal employee-assistance chatbot recommends denying a workplace accommodation request, and the employee contests the recommendation. The chatbot cannot decide requests, while a trained HR reviewer has authority. What response best distinguishes escalation from routine chatbot correction?

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  1. Temporarily limit the chatbot to accommodation information.
    Scope limitation may reduce future risk, but does not resolve the employee’s already contested recommendation.
  2. Ask the chatbot to restate its recommendation.
    Restatement may reproduce the disputed output, but does not transfer the contested matter to an authorized human decision-maker.
  3. Escalate the contested request to the authorized HR reviewer. ✓
    Escalation places the consequential dispute before a competent person with authority to review, override, and decide appropriately.
  4. Add the employee’s complaint to general chatbot feedback.
    Feedback may support monitoring, but does not provide the timely authorized review required for a contested accommodation request.
The trap
Appeal or contest mechanisms must lead to a person who can actually override or decide, not merely record feedback.

How to remember it

Escalate the contested recommendation to an authorized HR reviewer who can independently review and decide.

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